Samsung has a long track record for making safe phones, but its latest Galaxy Note 7 fiasco is now a bonafide nightmare. There are new reports of exploding Galaxy Note 7 devices, this time from replacement units that should have been safe.
According to the first report, a powered down Note 7 caught fire in the pockets of a Southwest airline passenger just as the plane prepared for takeoff. Another case of a replacement Note 7 fire was reported in Taiwan. Following the reports, AT&T is reportedly considering the stopping of Note 7 sale completely.
Finally, Samsung has issued a statement in light of the recent reports:
Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share.
Samsung followed up with a second response:
Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note 7 devices. We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible. We remain in close contact with the CPSC throughout this process. If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation. We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process.
