PS4 Pro releases today, and some users are having problems with the console’s advertised 4K and HDR features on compatible TVs. Here are some tips and solutions from reddit and the PlayStation forums that might fix everything.
In terms of 4K, we see a few reports of those with ultra-HD displays not getting the correct picture quality. Instead, everything displays at 1080p or lower. In one case, an LG TV with full HDCP 2.2 standard ports didn’t display the proper resolution. Other times, the user simply didn’t have an HDCP 2.2 set. In PS4 Pro Settings menus HDCP can be changed to different formats, but doing so reportedly doesn’t fix the issue .
Those with similar problems, have posted a few key details that might be worth knowing. For one, depending on how the HDMI ports of your TV are configured, some of them might not play nicely with the Pro. Swap to a different slot and see if the issue improves. For Sony Bravia TVs specifically, going to settings/external inputs/hdmi signal and selecting “enhanced format” might help too. If all else fails, experimentation is being done with accessories like this that convert HDCP images to 2.2.
Slightly more pervasive is that HDR video processing isn’t working on select displays either. In this instance, the video settings menu produces an error that says HDR is not compatible.
After scouring the internet, we’ve found a few solutions. With certain TV brands, like Samsung for example, HDR is referred to as “HDMI UHD Color” and must be manually enabled in input settings menus. For other models, many have found success after updating their TVs to the latest firmware. The process for this should be easy to spot in most TV interfaces. Sometimes it’s listed under “general” or even its own heading. Consult your display’s manual for the exact steps. Not all PS4 Pro games support HDR, so those benefits may vary too.
What we essentially have is the possibility of a launch PS4 Pro firmware bug, but it might also require some additional research into how your TV works. Because 4K is still such a cutting-edge technology, it may not be implemented in the best way on your particular display. Regardless, Sony could certainly work on its auto-detect features to help make the ultra-HD transition less troublesome.
PS4 Pro is available now for $399.
Have you had 4K or HDR issues with your PS4 Pro? Do you have a fix? Tell us in the comments section!
