Nintendo has been in quite the pickle recently, as after a wave of complaints with regards to Joy-Con drift, a class action lawsuit was finally filed against them last week. This has been officially filed by the law offices of Chimicles, Schwartz, Kriner & Donaldson-Smith for "claims relating to alleged defects" in the Joy-Cons, with the firm asking anyone who experiences such issues to contact its attorneys.
Issues regarding the stick drift has been brought up by numerous outlets beforehand, which led to where we are now today. Normally, I’d have expected Nintendo, just like any other company, to not issue any formal statements, but it seems that the lawsuit really lit a fire from under them to warrant an official response. If, however, you’re looking for something substantial, you will be severely disappointed.
This is Nintendo’s official response with regards to the Joy-Con drift problem as reported by The Verge.
“At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal, we always encourage them to visit http://support.nintendo.com so we can help.”
As far as non-answers go, this one is pretty abysmal. Not only did it not fail to address what they’re planning to do with the problem as a whole, but Nintendo also redirected those with issues to customer support. It doesn’t actually inspire trust, but it would also be interesting to hear from people who actually went to Nintendo support with their problem as to what solutions Nintendo has for them.
It’s worth noting that Nintendo does offer repairs outside of warranty for defective Joy-Cons, but according to Reddit users, they will run you $40 for each controller. Taking into account that each Joy-Con cost $50 individually and $80 for a pair, it seems like the better solution would be to buy a new pair altogether, an incredibly crappy solution to a very crappy problem.
Stay tuned with us as this develops for more updates.
