Diablo II: Resurrected is a nice game. However, with the constant issues still affecting the remaster, many people have grown frustrated by Blizzard’s rather slow response to fix them.
Unsurprisingly, some players have had enough and are asking for their money back. But there is a problem. Apparently, the company is not giving any refunds and those who continue to pester Blizzard about it may likely get their accounts terminated.
The Refund Problem
Redditor @wetd0g said that it is considered an offense now if you try to reopen your original ticket about two to three times. They explained that they made the original ticket by highlighting the problems that have led them to ask for a refund, such as constant disconnections, progress rollback, and the infinite amount of time they had to wait to get inside the game.
The Redditor posted some proof that they were not joking. By the looks of it, their initial request for a refund was turned down, which prompted @wetd0g to file more tickets.
In response, Blizzard responded that the Redditor’s continued appeal of their decision to not issue a refund may result in severe penalties to their account, which includes account termination.
The people who saw @wetd0g’s post were surprised, to say the least. Redditor @Skeletal1991 said that they’ve seen a lot of failed refund attempts back then, but this case is just so intense.
Another Redditor chimed in that Blizzard should not worry about people asking for refunds, but rather, the company should be worried that people will not buy their future releases anymore.
Redditor @IseeDrunkPeople said that the company flagging the game’s major issues and telling people that they are just minor problems is really the main issue. That is why they understand why some players ask for refunds because these are reasonable requests.
While some people are not happy with how Blizzard handled this situation, there are some who are still on the company’s side.
Redditor @Erva420 said that even though the game’s issues are annoying and unacceptable, Resurrected is still playable and that they are having fun playing it.
What do you think? Should Blizzard be held accountable for how it handled the situation? Or is the original poster wrong in this instance?
