GOG has recently changed its refund policy, and it’s much better than what Steam is offering. The new policy simplifies the process and lets you get your money back even if you've played the game you are trying to return, as long as you request the refund within 30 days.
This obviously means the system can be exploited by playing the game for 30 days and requesting a refund, but GOG will be keeping an eye on the player so that they can’t exploit the refund system.
Previously, GOG's policy was a bit more strict compared to the likes of Steam's, as refunds were only guaranteed if the game hadn't been downloaded and played. Refunds could be appealed for other reasons, but not liking the game wasn't one of them. Now you don't have to worry about any of that.
"We're monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games," the FAQ reads. "We may refuse refunds in such individual cases. We'd also let you know about any future adjustments in the voluntary Refund Policy in advance."
What You Need To Know About The New Refund Policy:
- You can request a refund for any game within 30 days after purchase. Even if you’ve launched and played the game.
- You can request a refund by submitting a request.
- Pre-orders can be refunded at any time before release, and 30 days after release.
- DLC can only be refunded for a full pack — if you purchase a Season Pass, you can’t refund a single piece of DLC.
- There is no limit to the amount of refunds you can request, but GoG.com has the right to refuse any refund on a case-by-case basis.
So, what are your thoughts on GOG's new refund policy? Do you think it's going to replace Steam’s position in sales? Personally, I think it’s not such a good idea as we don’t know how they are tracking the players who ask for a refund. Whatever your thoughts may be, let us know in the comments below.
