Rocket League is fresh off its Dropshot update, but server issues are causing many players to have online problems, like servers going offline and matchmaking taking an incredibly long time. Developer Psyonix is aware of the problems, and has issued a statement about how the company plans to get everything back on track.
“In regards to both backend (PsyNet) issues, and game server performance, we agree that the server outages and recent lengthy matchmaking times are totally unacceptable,” Psyonix CEO Dave Hagewood said in the statement. “We sincerely apologize to all of our players for the quality of online play, and we are focusing all of our available resources on addressing PsyNet’s capabilities and performance, and the quality of our game servers.”
PsyNet is what Psyonix calls their backend, the part of Rocket League that connects games to servers. Issues with PsyNet seem to have started in February, when Xbox One had a free weekend for Rocket League. The influx of new players seems to have freaked out PsyNet, along with impacting how PsyNet interacts with the Google Cloud infrastructure. Hagewood says Psyonix developers are working on making PsyNet more stable while also working with Google on improving Google Cloud interactions.
Psyonix is also dealing with issues players have been having during matches. These problems are harder to track down, so the company is looking at a few different ways to create a smoother game experience. A small patch should be releasing soon to address some issues that players have reported. Additional hardware investments are also coming that should help fix a number of issues.
The matchmaking issues are relatively new for Psyonix, and seem to have come from the Dropshot update. Because the issue is so recent, the team is still investigating substantial ways to fix it. In the meantime, the company has implemented some minor changes that should reduce the chances of long matchmaking delays from happening.
While this message doesn’t celebrate any fixes to issues players are having, it does let us know that Psyonix is aware of the problems, and is dedicated to getting them all fixed. It may take some time, but it’s still encouraging to see a company not pass blame for performance issues or try and sweep problems under a rug. Now to hope that Psyonix can make permanent improvements to their backend, and that those improvements come sooner rather than later.
So what do you think? Have you been burned by Rocket League’s recent server issues? Are you glad to see Psyonix talking about problems and fixes so openly with its community? Let us know your thoughts in the comments section below.
