After a report that the left Joy-Con desync issue for the Nintendo Switch is a hardware problem, Nintendo of America has released a statement regarding the root of the problem and what Switch owners with this problem should do.
Here’s the full statement from Nintendo of America.
“There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.”
“We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.”
“There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com.”
The Nintendo of America statement on the left Joy-Con issue lines up with the CNET report stating the Joy-Cons shipped with the Nintendo Switch came with Bluetooth interference within the controllers.
You can reach Nintendo Support by calling 1 (800) 255-3700 if you’re in the U.S.
Are you experiencing the left Joy-Con desync issue on your Nintendo Switch? Will you contact Nintendo to have it fixed? Let us know in the comments section below.
